pkpk11 Personal Data Protection Policy
This policy explains how your personal data is kept safe and secure. We handle your personal data responsibly using SSL encryption and a strict data management system.
Policy Introduction and Purpose
pkpk11 is a platform providing digital casino and football betting services for players in Myanmar. By the nature of our service, collecting users' personal data is unavoidable. Even so, we consider it our responsibility to be transparent about how that data is accessed, who it is shared with, and how long it is retained.
This privacy policy applies to anyone who uses the pkpk11.mom website. By accessing and using this website, you are considered to have agreed to the terms of this policy. We encourage you to read and understand this policy before using the site.
Types of Information We Collect
1.1 — Information You Provide Directly
We collect the following information when you provide it to us directly—
- Full name (as on your ID)
- Mobile phone number
- Email address
- Date of birth (for 21+ age verification)
- Payment information (KBZPay, Wave Money, AYA Pay, CB Pay, bank account)
- Any information you send us in communications
1.2 — Technical Data Collected Automatically
The following data is collected when you visit the website—
- IP address
- Browser type and version
- Device Type and Operating System
- Original URL that referred you to the website (referrer)
- Pages viewed and time spent on the website
- Cookies and similar tracking technologies
Summary of data types collected—
- Personal Information
- Payment
- Device Data
- Gaming History
- Location (IP)
- Communication Records
How your information is used
2.1 — Account Management and Service Delivery
Your personal information is used for the following purposes—
- To open and verify your account
- To process deposits and withdrawals
- To send service-related notifications
- To provide 24/7 Live Chat and email support
- To keep records for resolving disputes
2.2 — Security and Legal Compliance
We also use your data for the following security purposes, including environmental responsibilities—
- To prevent fraud and money laundering
- To verify the security of our services
- To enforce responsible gaming and the 21+ age check
- To meet relevant legal obligations
2.3 — Service Improvement
We analyse website usage patterns, game popularity, and technical issues to improve the user experience. This analysis uses only aggregated statistical data, not personal information directly.
Third Parties and Data Sharing
3.1 — When Data Is Shared
pkpk11 does not sell, rent, or trade your personal information to any third-party advertising companies, publishers, or data brokers. Your data is shared only in the following limited circumstances—
- Payment service providers — Transfer companies such as KBZPay, Wave Money, AYA Pay, and CB Pay will receive only the data strictly necessary to process transactions.
- Technology service providers — Website hosting, database management, and IT security companies may handle data only under the agreements we have contracted with them.
- Legal requests — We will disclose data where required for legal compliance or by court order.
3.2 — Auditable Actions
Third-party service providers must follow our instructions only and are not permitted to use your data for their own purposes in any way. We include data protection requirements in the agreements we enter into with them.
Cookies and Tracking Technologies
4.1 — What Cookies Are
Cookies are small text files stored in your browser. They make using the website more convenient and allow it to remember your preferences. pkpk11 uses cookies for the following purposes—
- Essential Cookies — Required to maintain account login sessions and keep the website secure.
- Functional Cookies — Used to remember your language preference and maintain stability.
- Analytics Cookies — Help us understand how the website is used, in a way that does not identify you personally.
4.2 — How to Block Cookies
You can block cookies through your browser settings. Please note, however, that blocking essential cookies may prevent some features of the website from working properly.
Data Retention Period
5.1 — Retention Periods
We retain your personal information only for as long as we are providing you with services and for any period we are legally required to keep it. After that time, data is archived or deleted—
- Account data — Deleted within 1 year of the account closure date, unless there is a legal requirement to retain it.
- Payment Records — Retained for the period required by law for financial compliance.
- Support Communications — Deleted within 6 months after the issue is resolved, unless required for legal compliance.
5.2 — Permanent Data Deletion
After the retention period ends, data is deleted in a way that cannot be recovered. You may request deletion before the period ends, and we will action it to the extent permitted by law.
Data Security Measures
6.1 — Technical Protections
pkpk11 uses the following technical security measures to protect your personal data—
- SSL (Secure Socket Layer) encryption — protects all data in transit
- Database encryption (encryption at rest)
- Access control — staff can only view data they strictly need to do their job
- Website security audits — carried out on a regular basis
- Two-factor authentication to protect internal access
6.2 — Limitations of Protection
No digital platform can guarantee 100% security. We use strong technical measures and do our best, but if a data breach occurs we will notify you immediately and take action.
Your Rights
Every user of our platform has the following rights regarding their personal data—
Right to Access
You can request to view all personal data we hold about you.
Right to Correction
You can have inaccurate or incomplete data corrected.
Right to Deletion
You can request that your personal data be deleted, unless there is a legal restriction preventing this.
Right to Portability
You can request a copy of your personal data in a usable file format.
Right to Object
You can let us know if you want to object to your data being used for purposes other than your benefit.
Right to Restriction
In certain situations, you can request that processing of your data be temporarily paused.
How to Exercise Your Rights
To exercise any of the rights above, contact us by email at [email protected]. We will respond as quickly as possible and handle your request within a reasonable timeframe. For immediate assistance, you can also reach us via 24/7 Live Chat.
Age 21+ Restriction
7.1 — Age Restriction
pkpk11 services are for adults aged 21 and above only. We do not knowingly collect personal data from anyone under 21. If we become aware that a person is under 21, we will delete all data related to that person and immediately close their account.
7.2 — Age Verification
We check date of birth during account registration, and in some cases may require a copy of a national ID card or identity document. This is how we strictly enforce the 21+ age restriction.
Policy Changes
8.1 — Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the "Last Updated" date will be revised. For significant changes, we will notify you promptly through the contact channel linked to your account.
8.2 — What Continued Use Means
If you continue to use the website after a policy change, this is taken as your acceptance of the updated policy. If you do not agree with the changes, you may stop using the website and request that your data be deleted.
8.3 — Contact Us
If you have any questions or complaints about this policy, please contact us through the following channels—
- Email: [email protected]
- 24/7 Live Chat (Myanmar language) — contact us via the Live Chat widget on the website
What You Should Know About Personal Data Protection
Frequently asked questions about personal data protection